5/29/2023 0 Comments Tower federal credit union![]() ![]() I came to Tower because I valued how we treated our members and employees so highly and now we see members as money and employees as replaceable. Their tiniest mistakes are amplified to such an embarrassing degree, and their greatest successes just result in an email saying "Great job!". Both are being badgered to constantly recommend, make their goals, do this and that and everything else and they don't even receive proper recognition. I have no trust and no faith in my manager, senior management, and what hope I had left for the CEO has dwindled away.Īs a supervisor myself I find it hard to try to keep morale high on both sides (platform and tellers) when I can't even keep my own morale high. Management has double-standards and will stab your back. They change their favorites based on who does more for sales and goals. ![]() I have seen them pick and choose who they want based on who they know and are friends with rather than who has earned it, who worked so hard for it, and who would actually be fit for the position. Upper management (even your direct supervisors) make it clear they do not care. We are told to push products and make referrals every single time to every single member even if recommending those things would hurt the member's financial wellbeing or if they adamantly state they do not want it/are not interested. We still have the credit union title and attributes but our attitude is that of a bank and that is NOT what I came to work with Tower for. Tower's focus is no longer on servicing the members to the best of our abilities, or providing outstanding excellent service excellence - it is about making goals. All member complaints are totally valid and as a member and employee myself, I agree. ![]() yet it has what feels to be half of the capabilities of the old system with 1000 more problems. The new system conversion was not a conversation with employees and was slapped on us as a "newer and better" system. Things were amazing when I first started and seem to have gone downhill since 2021. ![]()
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